How to Work With Us
This page explains how engagements usually start, how we operate day to day, and how payments and documentation work—so you know what to expect before you book a call or place an order. All products are Research Use Only (RUO) unless otherwise agreed in writing for a specific licensed use case.
Create a free account to browse the catalog, save addresses, and track orders. For purchasing research formats and certain B2B flows, we may ask you to complete partner verification (KYC)—this helps us stay compliant as an EU-registered supplier and protect legitimate research use.
The fastest way to work with us is Model 1 – Finished RUO Formats: ready-to-use vials, capsules, or solutions from our public catalog. You can typically order from 1 unit up to 10 units per product—ideal for early programs, method development, or bridging supply while you plan larger custom work.
For custom peptide or chemical manufacturing, bulk API access, fill & finish with your material, or white-label cosmetic formats, the path is a scoped project—not a one-click checkout.
- Submit a Request Quote with as much detail as you can (sequence, purity, quantity, format, timeline).
- We usually respond with feasibility and next steps within 24–48 business hours (complex projects may take longer).
- Lead times depend on the service model—for example, custom manufacturing is often quoted in the 4–6 week range; fill & finish is often 2–3 weeks; cosmetic white-label is often 4–6 weeks. We confirm timelines in writing per project.
ViraChem is an EU-registered CDMO intermediary (Split, Croatia) coordinating GMP-aligned manufacturing with our partner lab in Poland. That means:
- Traceability: batch-level records and documentation appropriate to the service model.
- Documentation: COA / analytical packages as specified for your order (see Quality).
- Communication: clear handoffs—what we supply vs. what you supply (especially Model 3 fill & finish).
- Compliance: RUO positioning for research catalog items unless you have a separate licensed pathway—we'll clarify before any regulated use.
We work primarily B2B (institutions, labs, qualified partners). Typical arrangements:
- Proforma / invoice: many orders are confirmed against a quote or checkout total, then paid by bank transfer (SEPA / SWIFT) as indicated on your invoice.
- Flexible terms: for repeat partners and institutional buyers, we can discuss payment timing and procurement requirements—ask when you request a quote or contact sales.
- Taxes & entity details: ensure your billing entity, VAT ID (if applicable), and shipping address are correct before payment so documents match your institution's needs.
Exact payment steps appear at checkout or on your quote/invoice. If you need a purchase order (PO) workflow, mention it in your first message.
We ship within the EU / EEA with packaging appropriate to peptides and fine chemicals (cold chain where required). With your order you should expect the product plus the documentation defined for that SKU or project—for example COA content as described on our Quality page and your order confirmation.
Calls go faster if you already know:
- Catalog product vs. custom synthesis (and target purity / amount).
- Desired format (vial, powder, capsule, etc.) and timeline.
- Billing entity, country, and any PO or invoicing rules.