How to Work With Us
This page explains how engagements usually start, how we operate day to day, and how payments and documentation work—so you know what to expect before you book a call or place an order. All products are Research Use Only (RUO) unless otherwise agreed in writing.
Create a free account to browse the catalog, save addresses, and track orders. For purchasing research formats and certain B2B flows, we may ask you to complete partner verification (KYC).
→ Create AccountThe fastest way to work with us is Model 1 – Finished RUO Formats: lyophilized vials, raw powder, or liquid reagents from our catalog. You can typically order from 1 unit up to 10 units per product.
- Browse Products, add to cart (signed-in), and check out.
- Typical lead time for Model 1 is about ~1 week within Europe.
- Each shipment includes the documentation package defined for that format.
For custom peptide or chemical synthesis, bulk raw powder access, fill & finish with your material, or white-label cosmetic formats, the path is a scoped project—not a one-click checkout.
- Submit a Request Quote with as much detail as you can.
- We usually respond with feasibility and next steps within 24–48 business hours.
- Lead times depend on the service model—custom synthesis 4–6 weeks; fill & finish 2–3 weeks; cosmetic white-label 4–6 weeks.
ViraChem is an EU-registered CDMO intermediary (Split, Croatia) coordinating documented quality and synthesis workflows with our partner lab in Poland.
- Traceability: batch-level records and documentation appropriate to the service model.
- Documentation: COA / analytical packages as specified for your order.
- Communication: clear handoffs—what we supply vs. what you supply.
- Compliance: RUO positioning for research catalog items.
We work primarily B2B (institutions, labs, qualified partners).
- Proforma / invoice: orders paid by bank transfer (SEPA / SWIFT) as indicated on your invoice.
- Flexible terms: for repeat partners and institutional buyers, we can discuss payment timing.
- Taxes & entity details: ensure your billing entity, VAT ID, and shipping address are correct.
We ship within the EU / EEA with packaging appropriate to peptides and fine chemicals (cold chain where required).
Calls go faster if you already know:
- Catalog product vs. custom synthesis (and target purity / amount).
- Desired format (lyophilized vial, raw powder, liquid reagent, etc.) and timeline.
- Billing entity, country, and any PO or invoicing rules.